About PenFinancial Credit Union

Get to know your Truly Local credit union — we do a lot of what the big banks do, just with a different set of values.

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Improving Lives. Strengthening Communities.

PenFinancial Credit Union is a member-owned financial institution that’s been improving lives and strengthening communities across Niagara and Haldimand for more than 60 years. Nearly 19,000 individual members and local businesses trust us for full-service digital and in-branch banking — all backed by honest advice and Truly Local expertise.

As a Living Wage employer guided by cooperative values and our deep Truly Local Commitment, we reinvest a portion of our profits into programs and initiatives that make a meaningful difference close to home.

We’re a values-driven alternative to traditional banks, built to put people — not profits — first.

Why choose a credit union?

Banking with a credit union isn’t just about chequing accounts and loans. It’s about joining a full-service financial cooperative that puts people first. Here’s why more than 11.3 million Canadians choose credit unions for their everyday banking:

1. You’re an owner, not just a customer

When you join a credit union, you become a member-owner.
You get a real voice in how the credit union is run — one member, one vote.

2. Local decisions that put you first

Decisions are made by people who understand local needs.
Profits stay in the community, supporting members and local programs.

3. Full suite of financial products and deposit protection

Credit unions offer the same products and services as other financial institutions, often at better rates.
Your insurable deposits are protected.

4. Personalized advice

You’re treated like a neighbour, not a number.
Our team takes the time to understand your goals and offer advice that fits your life.

5. Community impact

Credit unions invest in local charities, events, and youth programs.
Your everyday banking helps strengthen your community — not distant shareholders.

Learn more about PenFinancial

Purpose

See how our purpose guides everything we do — from honest, values-driven financial advice to how we help our communities thrive.

Discover Our Values-

Purpose

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History

Take a quick trip through our roots and discover how local workers built the Truly Local credit union Niagara and Haldimand know today.

Explore Our History

Board of Directors

Get to know the people who help guide PenFinancial’s future and explore the reports that keep our credit union transparent and accountable.

Meet Our Board of Directors

Board of Directors

Financial Literacy

Financial Literacy

Find easy tips, tools, and how-to’s that help you feel confident and in control of your money.

Visit Our Resource Hub

News and Events

Stay up-to-date with what’s happening at PenFinancial — from community events across Niagara and Haldimand to the latest updates and announcements.

See What’s New

News & Events

Careers

Careers

At PenFinancial, people are our greatest asset and we’re always on the lookout for passionate people to join us.

Become a member

See why so many people love banking with PenFinancial. Joining is quick, easy, and the perfect way to experience Truly Local Banking for yourself.

Fill out a simple form to get started, or choose what works best for you:

Book an appointment online
Visit a branch
Give us a call at 1‑866‑866‑6641

Land Acknowledgement

As a Truly Local Credit Union, PenFinancial is dedicated to serving the members and communities on the traditional territory of the Haudenosaunee, Anishinaabe, and other Indigenous nations. This commitment means we prioritize the needs and interests of our community, recognizing that being part of this land is both a privilege and an honour. We are committed to nurturing respect and understanding in our ongoing relationship with Indigenous peoples.