Fraud Prevention

2-step verification adds extra security to your accounts

2-Step Verification (2SV) provides an additional layer of security to help protect your online accounts from unauthorized access. Setting it up takes just a few simple steps.

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Working together to prevent fraud

We take your privacy and protection very seriously as we know it is the foundation of our relationship with you. We want to assure you that we have industry standard protections in place for online banking but we all have a role to play in the security of our online activities.

Here are some steps we recommend to protect yourself and your personal information online:

Monitor your financial accounts with care. If you see any transactions you do not understand or that appear suspicious, or if you suspect fraudulent activity has occurred involving a credit or debit card, contact us.
Ensure we have your most up to date mailing address, email and phone number on file so we are able to provide you with relevant updates and information.
Be cautious of any unsolicited communication (phone call, email, text message, etc.) that asks for your personal information or refers you to a webpage asking for personal information.
Do not click on links, or provide money or confidential information where you cannot independently verify the authenticity of a request.
Clear your browsing history regularly and at the conclusion of any online banking or other transactions where you make online purchases.

You can also download a PDF of our Digital Banking Tips with some simple steps you can take to improve your online banking security.

Be aware of the latest scams

Scammers and fraudsters take many different approaches to try to trick Canadians out of their hard earned money or personal information.

If something doesn’t seem right, stop and ask yourself if it makes sense. Don’t be rushed into providing any personal information and instead take the time to seek input from a family member or the relevant authorities.

There are some great resources available which list the latest scams and provide tips on ensuring your security. Here are just a few:

Download our Common Fraud
& Scams Tip Sheet

It’s important to remain vigilant to keep your personal and financial information safe and secure. We’ve compiled a handy guide containing various fraudulent and scam tactics to help you stay aware.

Download the Common Scams Tip Sheet →

REMINDER! We will not send you links from the same source that 2SV codes are sent from

Please exercise caution and DO NOT click on any links you receive in a text message or email from us that does not contain to your 6-digit 2-Step Verification code. We want to assure you that during the 2SV process, we will never ask you to click on any links to log in. If you happen to receive any suspicious messages or links, please don’t hesitate to let us know by giving us a call at 1-866-866-6641 or by filling out our contact form. Your security is our utmost priority.

3 simple tips to make your digital banking activities more secure

1. Choose secure digital banking passwords

A strong password is one that is hard to guess, but easy for you to remember. Here are some guidelines for choosing a strong password (PAC):

When choosing a password it must be a minimum of 8 characters including upper case letters, lower case letters and numbers. The maximum length is 32 characters.
Using long passphrases is better as they are easier to remember and more difficult to guess.
Your password should be unique to your online banking platform. Using the same password across different platforms (banking, credit card, social media) is a huge security risk. Once a criminal has a known password of a victim they will try to access other systems using the same password.
Security questions should be strong and not be related to information that someone can find on the internet (Facebook, Instagram, Twitter etc.).

How to change your password

Mobile App:

Tap Settings > Change Personal Access Code.

Online Banking:

Click Profile and Preferences in the menu and select from the available options to make a change.

Tips after a password change

Make sure that any memorized passwords in your web browsers are cleared.
If you are a Mobile App user, make sure you update QuickView settings by turning QuickView off and logging out. Then log back in and turn QuickView on. This will update the password within QuickView.
If you use any third-party financial management apps, such as Mint or Quickbooks, ensure you are also updating these.

2. Receive automatic alerts on your account

Did you know that you can set up Alerts in Online Banking to be notified of new login attempts, password changes, the addition of new bill payees, new messages and more? This is a great way to be immediately notified of any unexpected account activities.

Setting up alerts

Mobile App:

Tap Alerts (you may have to swipe right once or twice to find the option).
Choose Settings > Notification from the menu to allow notifications.

Online Banking:

From the menu, click Messages and Alerts > Manage Alerts.
Set up and choose your options for alerts.

3. Set-up Interac e-Transfer Autodeposit

Did you know that setting up Autodeposit is safer than using a security question and password if you receive INTERAC e-Transfers? Not only does this save extra steps required to deposit a transfer, but it also prevents the notification email and/or password from being intercepted.

Set up INTERAC e-Transfer Autodeposit

Mobile App:

Tap INTERAC e-Transfer > Settings > Autodeposit.
Add or remove e-Transfer Autodeposit email addresses.

Online Banking:

From the menu, click Transfers > Autodeposit to manage your INTERAC e-Transfer Autodeposit settings.

Have Questions? We’re here to help!

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Read through the How-to guides for digital banking tips.

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Do you need your Online Banking reset? Are you locked out? Call our Contact Centre at 1-866-866-6641 if you have any questions.

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Fraud Prevention

2-step verification adds extra security to your accounts