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About PenFi
 
 

COVID-19 UPDATE

Branches are open with adjusted operations and health and safety protocols.

Learn More →

The new Online Banking and Mobile App has now launched

 

Digital banking your way

We're excited to have launched a new Online Banking experience and Mobile App. The look and feel is similar to what you’re used to, however, it offers a simplified and enhanced experience – with all the security features you expect.

Have Questions? We’re here to help!

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Read through the How-to guides, or have a look at our FAQ below.

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Call your local branch for assistance or if you have any questions.

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New Online Banking

There will be one single Online Banking platform that all our Members will use as of January 12th, including Business Members. PenFinancial Online Banking provides access to your accounts so you can transfer funds, check balances, pay bills, send INTERAC e-Transfers, view your pre-authorized debit and withdrawal information, and more. It’s also been completely redesigned to deliver an improved experience that adapts to all screen sizes.

Highlights:

  • Responsive design that automatically adjusts to your screen size with easier to read text
  • View your pre-authorized debit and withdrawal information right on your computer

Please note Internet Explorer is no longer supported by our Online Banking platform.

NEW ONLINE BANKING LOGIN

PenFinancial Mobile App

New Mobile App

There is now one Mobile App that all PenFinancial users will use. With the new PenFi Mobile App, you’ll enjoy the same features as Online Banking with a banking experience designed specifically for your mobile device. 

The App is free to download for both iOS and Android users. 

Highlights:

  • Touch and Face ID login
  • Remote cheque deposit
  • View your pre-authorized debit and withdrawal information directly in the app

google-play-badgeDownload_on_the_App_Store_Badge

 

How-to guides

Even though we’re sure you’re going to find the new PenFinancial Online Banking and Mobile App even easier to use, we thought we’d share a few how-to’s and tips to get you going.

Click on the cards below to learn more.

 

Please note, to logout of the desktop Online Banking, use the icon circled below:

logout icon

 

Pre-Authorized Debit and Withdrawal Information

Pre-Authorized Debit and Withdrawal Information

PRE-AUTHORIZED DEBIT & WITHDRAWAL INFORMATION

  • Select Accounts
  • Tap/Click on the account you want to view the information for
  • Tap/Click Account Details
  • You will now find your transit (branch), institution, and full account number to use for pre-authorized withdrawals and deposits. If you require a document, please attend one of our branches

Face ID

Enable Face ID
(Mobile App only)

Enable Face ID

Mobile App only

  • From the menu, tap Settings (you’ll need to swipe right to find settings)
  • Go to Face/Touch ID
  • Read and tap Accept.
  • Turn on Biometric Login and tap Enable. You’ll need to re-enter your password

Money Transfer

Send an INTERAC e-Transfer

Send an INTERAC e-Transfer

  • From the menu select Transfers, then Send via INTERAC e-Transfer
  • Fill out your profile. Phone number must have no spaces or dashes
  • You can now send and receive e-Transfers

Download e-Statement

Download e-Statement
(Online Banking Only)

Download Your e-Statement

Online Banking only

  • Click on the My Accounts icon
  • Choose View e-Statements

Pay a Bill

Pay a Bill

Pay A Bill

  • From the menu, select Payments
  • Select Payments
  • Select the bill you wish to pay and provide relevant details

Tip: To add a payee, select Manage Payees on the App (Select Payments in Online Banking)

Find an ATM

Find an ATM
(Mobile App only)

Find an ATM

Mobile App only

  • Tap Find Us in the menu (you’ll need to swipe right once)
  • The map shows ding-free ATMs near you
  • Click the ATM icon for details

Deposit Cheque

Deposit a Cheque
(Mobile App Only)

Deposit a Cheque

Mobile App only

  • Tap Deposit in the menu on the home screen
  • Permission may be required in your phone Settings > Privacy > Camera (iPhone) or Settings > Apps (Android) section – make sure camera access for the app is turned on
  • Select Get Started if prompted
  • Follow the prompts

Transfer Money

Transfer Money Between Accounts

Transfer Money Between Accounts

  • Click Transfers from the menu
  • Select the option that you want
  • Enter the transfer details
  • Click Review, ensure details are correct and Confirm

Transaction History

View Transaction History

View Transaction History

  • Click on Accounts in the menu (My Accounts in Online Banking)
  • Select the Account you’d like to review

Tip: Use the Search feature to look for specific transactions.

Schedule Recurring Transfers

Schedule Recurring Transfers

Schedule Recurring Transfers

  • Select Transfers from the menu
  • Fill out the desired transfer details
  • Select Later, Recurring, or the specific date in the details

Change Security Settings

Change Your Security Settings

Change Your Security Settings

  • Mobile App: Tap Settings > Change Security Settings
  • Online Banking: Click Profile and Preferences in the menu
  • Select from the available options to make a change

Messages

Retrieve Messages

Retrieve Messages

  • Mobile App: Click Messages in the menu (you’ll have to swipe right once)
  • Online Banking: From the menu, click Messages and Alerts > View Messages

 

Frequently asked questions

ONLINE BANKING FAQ:

For the Mobile App FAQ, please click here.

Mobile App FAQ:

 

Still have questions?

Use this form to let us know how we can help.

You can also set up time with us to talk to one of our Digital Banking Champions - either in branch, or virtually.

Book a meeting →

 

 
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PenFinancial Credit Union is a licensed credit union operating in, and under the laws of the province of Ontario.Insurance coverage for member deposits is provided by the Financial Services Regulatory Authority of Ontario (FSRAO).