A new and improved

digital banking experience

is here

 

Digital banking your way

Sometimes getting to a branch just isn't convenient so having the option to bank whenever, and from wherever you are is increasingly important.  Say hello to our new and improved Online Banking and Mobile App.  Not only is it easier to use, you'll now have a more consistent experience across all of your devices. 

Throughout 2021 you'll see more improvements and enhancements to better meet your needs today - and adapt for the future. Keep an eye on this page for all the updates.

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New Online Banking

PenFinancial Online Banking provides access to your accounts so you can transfer funds, check balances, pay bills, send INTERAC e-Transfers and more. It's also been completely redesigned to deliver an improved experience that adapts to all screen sizes.

Highlights:

  • New dashboard view that shows your incoming and outgoing funds each month
  • A new, responsive design that automatically adjusts to your screen size

NEW ONLINE BANKING LOGIN

Note: for Online Member Voting, please continue to login to the Classic Online Banking.

 

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New Mobile App

With the new PenFi Mobile App, you'll enjoy the same features as Online Banking with a banking experience designed specifically for your mobile device. 

The App is free to download for both iOS and Android users.  

Highlights:

  • Touch and Face ID login
  • Cheque deposit
  • QuickView balance check

Download the new app for Android →

Download the new app for iOS→

 

How-to guides

Even though we're sure you're going to find the new PenFinancial Online Banking and Mobile App even easier to use, we thought we'd share a few how-to's and tips to get you going.

Click on the cards below to learn more.

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NEW! Enable Face ID (Mobile App only)

NEW! Enable Face ID

Mobile App only

  • From the menu, click More Actions (bottom right three dots)

  • Go to Security Settings > Biometric Setup

  • Turn on Biometric Login.  At this point you will need to log in again with your credentials.

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Send an INTERAC e-Transfer

Send an Interac e-Transfer

  • From the menu select Pay & Transfer
  • Choose Send an Interac e-Transfer
  • Choose Send or Request and select the recipient

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Download e-statement (Online Banking only)

Download your e-statement

Online Banking only

  • Click on the Menu icon
  • Choose Account Services
  • Choose E-Statements

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Pay a bill

Pay a bill

  • From the menu, select Pay & Transfer. 
  • Select Pay A Bill
  • Select the bill you wish to pay and provide relevant details
Tip: To add a payee, select the '+' on the App (Add Payee in Online Banking)

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Find an ATM (Mobile App only)

Find an ATM

Mobile App only

  • Click Branches/ATMs in the menu
  • The map shows ding-free ATMs near you
  • Click the ATM icon for details

Tip: Move the map to a different area and click Search This Area to refresh the locator.

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Deposit a cheque (Mobile App only)

Deposit a cheque

Mobile App only

  • Click Pay & Transfer in the menu

  • Select Deposit a Cheque

  • Specify the To Account

  • Enter the cheque amount

  • Click Capture Image and follow the prompts

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Transfer money between accounts

Transfer between accounts

  • Click Pay & Transfer from the menu
  • Select Transfer
  • Specify the From Account
  • Enter the transfer details
  • Click Review, ensure details are correct and Confirm

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View transaction history

View transaction history

  • Click on Accounts in the menu (My Accounts in Online Banking)
  • Select the Account you'd like to review

Tip: Use the Search feature to look for specific transactions.

 

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Customize account view (Mobile App only)

Customize account view

Mobile App only

  • Select Accounts from the menu
  • Scroll down and click Sort Accounts
  • Click on the to the right of account name, hold and drag to change the order
  • Click Save

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Schedule recurring transfers

Schedule recurring transfers

  • Select Pay & Transfer from the menu
  • Click Transfer, choose the from and to accounts and enter amount
  • Click Send Date to set dates and frequency options

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Change your security settings

Change security settings

  • On Mobile App: Click More Actions > Security Settings
  • In Online Banking: Click Profile & Settings in the menu
  • Select from the available options to make a change

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Retrieve messages

Retrieve messages

  • On Mobile App: Click More Actions > Security Settings > Messages
  • In Online Banking: From the menu, click Account Services > Messages

 

Frequently asked questions

 

Mobile App questions

 

Still have questions?

Use this form to let us know how we can help.

You can also set up time with us to talk to one of our Digital Banking Champions - either in branch, or virtually.

Book a meeting →