Borrowing & Investing

Online Banking and Mobile App Support

Reset your Password (PAC)

Reset Your Password (PAC)

  • Click Forgot PAC? below the LOGIN button
  • Verify your identity by completing the form.
  • Enter the 2-Step Verification code you receive. Then enter a new password (PAC) and CONTINUE

Note: You must be registered for 2-Step Verification to reset your password.

Ensure your password is strong, consisting of a minimum of 8 characters, with a mix of numbers, upper-case and lower-case characters.

Set up or Update 2-Step Verification (2SV)

Set up or Update 2-Step Verification (2SV)

  • Mobile App: Tap Settings > 2-Step Verification Settings
  • Online Banking: Click Profile and Settings > Change 2-Step Verification Information
  • Add phone number or email address to receive 2SV codes

Update Your Contact Information (Online Banking only)

Update Your Contact Information (Online Banking only)

  • Go to Profile and Settings > Change Contact Information
  • Complete the online form and click Next
  • Confirm the details and submit the form, and we will follow up with you shortly to update your contact information

Change your Password (PAC)

Change Your Password (PAC)

  • Mobile App: Tap Settings > Change Personal Access Code
  • Online Banking: Click Profile and Preferences in the menu
  • Select from the available options to make a change

Ensure your password is strong, consisting of a minimum of 8 characters, with a mix of numbers, upper-case and lower-case characters.

Set Up Alerts

Set Up Alerts

  • Mobile App: Tap Alerts you may have to swipe right once or twice
  • Choose Settings > Notification from the menu to allow notifications
  • Online Banking: From the menu, click Messages and Alerts > Manage Alerts
  • Set up and choose your options for alerts

Set Up INTERAC e-Transfer Autodeposit

Set Up INTERAC e-Transfer Autodeposit

  • Mobile App: Tap INTERAC e-Transfer > Settings > Autodeposit
  • Add or remove e-Transfer Autodeposit email addresses
  • Online Banking: From the menu, click Transfers > Autodeposit to manage your INTERAC e-Transfer Autodeposit settings

NEW: VOID Cheque / Pre-Authorized Debit Information

NEW: VOID CHEQUE / PRE-AUTHORIZED DEBIT FORM

  • Select Accounts
  • Tap/Click on the account you want to view the information for
  • Tap/Click Account Details
  • You will now find your transit (branch), institution, and full account number to use for pre-authorized withdrawals and deposits. If you require a document, click on the link: Direct Deposit and Pre-Authorized Debit (PAD) Form

Enable Face ID
(Mobile App only)

Enable Face ID

Mobile App only

  • From the menu, tap Settings (you’ll need to swipe right to find settings)
  • Go to Face/Touch ID
  • Read and tap Accept.
  • Turn on Biometric Login and tap Enable. You’ll need to re-enter your password

Schedule Recurring Transfers

Schedule Recurring Transfers

  • Select Transfers from the menu
  • Fill out the desired transfer details
  • Select Later, Recurring, or the specific date in the details

Change Your Security Settings

Change Your Security Settings

  • Mobile App: Tap Settings > Change Security Settings
  • Online Banking: Click Profile and Preferences in the menu
  • Select from the available options to make a change

Retrieve Messages

Retrieve Messages

  • Mobile App: Click Messages in the menu (you’ll have to swipe right once)
  • Online Banking: From the menu, click Messages and Alerts > View Messages

Send and Receive INTERAC e-Transfers

Send an INTERAC e-Transfer

  • From the menu select Transfers, then Send via INTERAC e-Transfer
  • Fill out your profile. Phone number must have no spaces or dashes
  • You can now send and receive e-Transfers

Download e-Statement
(Online Banking Only)

Download Your e-Statement

Online Banking only

  • Click on the My Accounts icon
  • Choose View e-Statements

Pay a Bill

Pay A Bill

  • From the menu, select Payments
  • Select Payments
  • Select the bill you wish to pay and provide relevant details

Tip: To add a payee, select Manage Payees on the App (Select Payments in Online Banking)

Find an ATM
(Mobile App only)

Find an ATM

Mobile App only

  • Tap Find Us in the menu (you’ll need to swipe right once)
  • The map shows ding-free ATMs near you
  • Click the ATM icon for details

Deposit a Cheque
(Mobile App Only)

Deposit a Cheque

Mobile App only

  • Tap Deposit in the menu on the home screen
  • Permission may be required in your phone Settings > Privacy > Camera (iPhone) or Settings > Apps (Android) section – make sure camera access for the app is turned on
  • Select Get Started if prompted
  • Follow the prompts

Transfer Money Between Accounts

Transfer Money Between Accounts

  • Click Transfers from the menu
  • Select the option that you want
  • Enter the transfer details
  • Click Review, ensure details are correct and Confirm

View Transaction History

View Transaction History

  • Click on Accounts in the menu (My Accounts in Online Banking)
  • Select the Account you’d like to review

Tip: Use the Search feature to look for specific transactions.

Online Banking

PenFinancial Online Banking provides access to your accounts so you can transfer funds, check balances, pay bills, send INTERAC e-Transfers, view your pre-authorized debit and withdrawal information, and more.

Highlights:

  • Responsive design that automatically adjusts to your screen size with easier to read text
  • View your pre-authorized debit and withdrawal information right on your computer

Please note Internet Explorer is no longer supported by our Online Banking platform.

Mobile App

With the PenFi Mobile App, you’ll enjoy the same features as Online Banking with a banking experience designed specifically for your mobile device. 

The App is free to download for both iOS and Android users. 

Highlights:

  • Touch and Face ID login
  • Remote cheque deposit
  • View your pre-authorized debit and withdrawal information directly in the app

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