Please exercise caution and DO NOT click on any links you receive in a text message or email from us that does not contain to your 6-digit 2-Step Verification code. We want to assure you that during the 2SV process, we will never ask you to click on any links to log in. If you happen to receive any suspicious messages or links, please don’t hesitate to let us know by filling out our contact form or by giving us a call at 1-866-866-6641. Your security is our utmost priority.
Members can now reset their password (PAC) when they’ve been locked out of their Online Banking or the Mobile App. Follow the steps in our How-to guides below.
You can also download our PDF tip sheet with step-by-step directions for resetting your password (PAC) if you’ve been locked out.
How to reset your password (PAC) →
2SV enhances online security by ensuring you are the only one who can access your account. It is an added layer of security that requires you to enter your password (PAC) and a six-digit verification code that is automatically sent to a trusted method of contact – such as text message or email – upon each login. Setting it up takes just a few simple steps.
Occurrences of fraud are on the rise anywhere scammers and fraudsters have access to financial or personal information. While PenFinancial has industry standard protections in place for online banking, we all have a role to play in the security of our online activities. It's important you stay diligent to help prevent fraud.
Visit our Fraud Prevention centre for tips and resources to help you be fraud aware.
Online security starts with a strong password. Ensure your PenFinancial Online Banking / Mobile App password is difficult to guess, consisting of a minimum of eight (8) characters including upper case letters, lower case letters and numbers. Your Online Banking password should be unique and not used to access other websites.
Even though we’re sure you’re going to find our PenFinancial Online Banking and Mobile App easy to use, we thought we’d share a few how-to’s and tips to get you going. You can also download a PDF of our Digital Banking Tips to help ensure your accounts are protected.
Note: You must be registered for 2-Step Verification to reset your password.
Ensure your password is strong, consisting of a minimum of 8 characters, with a mix of numbers, upper-case and lower-case characters.
Ensure your password is strong, consisting of a minimum of 8 characters, with a mix of numbers, upper-case and lower-case characters.
Mobile App only
Online Banking only
Tip: To add a payee, select Manage Payees on the App (Select Payments in Online Banking)
Mobile App only
Mobile App only
Tip: Use the Search feature to look for specific transactions.
Direct deposit is the most convenient way to receive your Canada Revenue Agency (CRA) payments. Your CRA benefits, pension, disability and child tax credits will be sent directly to your bank account.
Sign up for CRA direct deposit with these easy steps:
That’s it! No need to mail in a VOID cheque or login to a government website. No need to cash cheques anymore, either. If you have any questions, a PenFinancial Advisor can help.
PenFinancial Online Banking provides access to your accounts so you can transfer funds, check balances, pay bills, send INTERAC e-Transfers, view your pre-authorized debit and withdrawal information, and more.
Highlights:
Please note Internet Explorer is no longer supported by our Online Banking platform.
With the PenFi Mobile App, you’ll enjoy the same features as Online Banking with a banking experience designed specifically for your mobile device.
The App is free to download for both iOS and Android users.
Highlights:
Read through the How-to guides for digital banking tips.
Do you need your Online Banking reset? Are you locked out? Call our Contact Centre at 1-866-866-6641 if you have any questions.
