Online Banking and Mobile App Support

Reset Your Password (PAC)

• Click Forgot PAC? below the LOGIN button
• Verify your identity by completing the form.
• Enter the 2-Step Verification code you receive. Then enter a new password (PAC) and CONTINUE

Note: You must be registered for 2-Step Verification to reset your password.

Ensure your password is strong, consisting of a minimum of 8 characters, with a mix of numbers, upper-case and lower-case characters.

Set up or Update 2-Step Verification (2SV)

• Mobile App: Tap Settings > 2-Step Verification Settings
• Online Banking: Click Profile and Settings > Change 2-Step Verification Information
• Add phone number or email address to receive 2SV codes

Update Your Contact Information (Online Banking only)

• Go to Profile and Settings > Change Contact Information
• Complete the online form and click Next
• Confirm the details and submit the form, and we will follow up with you shortly to update your contact information

Change Your Password (PAC)

• Mobile App: Tap Settings > Change Personal Access Code
• Online Banking: Click Profile and Preferences in the menu
• Select from the available options to make a change

Ensure your password is strong, consisting of a minimum of 8 characters, with a mix of numbers, upper-case and lower-case characters.

Set Up Alerts

• Mobile App: Tap Alerts you may have to swipe right once or twice
• Choose Settings > Notification from the menu to allow notifications
• Online Banking: From the menu, click Messages and Alerts > Manage Alerts
• Set up and choose your options for alerts

Set Up INTERAC e-Transfer Autodeposit

• Mobile App: Tap INTERAC e-Transfer > Settings > Autodeposit
• Add or remove e-Transfer Autodeposit email addresses
• Online Banking: From the menu, click Transfers > Autodeposit to manage your INTERAC e-Transfer Autodeposit settings

NEW: VOID CHEQUE / PRE-AUTHORIZED DEBIT FORM

• Select Accounts
• Tap/Click on the account you want to view the information for
• Tap/Click Account Details
• You will now find your transit (branch), institution, and full account number to use for pre-authorized withdrawals and deposits. If you require a document, click on the link: Direct Deposit and Pre-Authorized Debit (PAD) Form

Enable Face ID

Mobile App only

• From the menu, tap Settings (you’ll need to swipe right to find settings)
• Go to Face/Touch ID
• Read and tap Accept.
• Turn on Biometric Login and tap Enable. You’ll need to re-enter your password

Schedule Recurring Transfers

• Select Transfers from the menu
• Fill out the desired transfer details
• Select Later, Recurring, or the specific date in the details

Change Your Security Settings

• Mobile App: Tap Settings > Change Security Settings

• Online Banking: Click Profile and Preferences in the menu
• Select from the available options to make a change

Retrieve Messages

• Mobile App: Click Messages in the menu (you’ll have to swipe right once)
• Online Banking: From the menu, click Messages and Alerts > View Messages

Send an INTERAC e-Transfer

• From the menu select Transfers, then Send via INTERAC e-Transfer
• Fill out your profile. Phone number must have no spaces or dashes
• You can now send and receive e-Transfers

Download Your e-Statement

Online Banking only

• Click on the My Accounts icon
• Choose View e-Statements

Pay A Bill

• From the menu, select Payments
• Select Payments
• Select the bill you wish to pay and provide relevant details

Tip: To add a payee, select Manage Payees on the App (Select Payments in Online Banking)

Find an ATM

Mobile App only

• Tap Find Us in the menu (you’ll need to swipe right once)
• The map shows ding-free ATMs near you
• Click the ATM icon for details

Deposit a Cheque

Mobile App only

• Tap Deposit in the menu on the home screen
• Permission may be required in your phone Settings > Privacy > Camera (iPhone) or Settings > Apps (Android) section – make sure camera access for the app is turned on
• Select Get Started if prompted
• Follow the prompts

Transfer Money Between Accounts

• Click Transfers from the menu
• Select the option that you want
• Enter the transfer details
• Click Review, ensure details are correct and Confirm

View Transaction History

• Click on Accounts in the menu (My Accounts in Online Banking)
• Select the Account you’d like to review

Tip: Use the Search feature to look for specific transactions.