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Our Truly Local Commitment

Rooted in purpose. Planted firmly in your community. Growing together.
PenFi Manifesto Video


Our truly local pledge...

Our Truly Local Commitment is the heart and soul of PenFi's philosophy, where we believe the prosperity of our Members and our community go hand in hand. We are always looking to use business as a force for good. To work together. To strengthen communities. As a values-driven financial co-operative, we work to help our Members and communities thrive.

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Mindful products and services

We offer competitive products and financial solutions designed to build personal wealth and security, AND give back to our communities.

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Giving back

10% of our pre-tax profits are given back to support truly local initiatives that help our communities thrive.


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Living Wage Employer

As Champion Level Certified Living Wage Employer we pay a living wage as our minimum wage - for staff and contractors.

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Local Sourcing

Wherever possible we source locally first, from suppliers and vendors that share our values.

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Force for good

As a Certified B Corporation, we are part of a global movement to use our business as a force for good.

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Improving lives

Through collaborative work, we're to addressing challenges like poverty, affordable housing and mental health issues.

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Responsible governance

Through transparent, inclusive and values-based governance, we walk the talk and hold ourselves accountable.

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Join our pledge

Members join our pledge to acknowledge that the wealth generated by Members can be used to improve our communities.

The Truly Local Community Room

Giving back to the communities we serve is important to us – and that extends beyond banking. So, when we built our Fourth Avenue Branch in St. Catharines, we saw it as an opportunity create the Truly Local Community Room. It’s a welcoming meeting space that not-for-profit organizations and community groups from throughout Niagara Region and Haldimand County can use at no cost.

Book the Community Room


Help end poverty feet first

More than 75,000 people in Niagara live on or below the poverty line. More than a third of those people are children. Our partner, Socks for Change, provides warm, quality wool socks and winter accessories to those in need in Niagara and Haldimand.

Annually, the goal is to raise enough donations to purchase 35,000 pairs of socks for those in need.

Learn More about Socks for Change


A Living Wage is our minimum wage.

At PenFinancial, a living wage is our minimum wage. We’re proud to pay all of our employees a living wage, which is set and reviewed annually by the Ontario Living Wage Network. This is just another way we help our 100 truly local employees and their communities thrive.Check out other Employee Perks



We care about corporate social responsibility.

PenFinancial Credit Union is proud to be part of the global movement of Certified B Corporations® who use business as a force for good, reinforcing our Truly Local Commitment to Niagara. The certification requires that we meet the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance profit and purpose.

As a Certified B Corp we believe there is a better way to do business – one that is better for workers, communities and the environment.

Review our BCorp profile



You can build wealth doing the right thing.

Investment portfolios come in a lot of different shapes and sizes, but socially responsible investments offer an option where your values and your portfolio can align, without sacrificing returns. No one should have to choose between building wealth and building a better world.

When it comes to responsible investing, we walk the talk. Every PenFinancial Advisor is a certified Responsible Investment Specialist, and we’re here to help you build wealth doing the right thing.

More about investing




Like our values?
Interested in becoming a Member?

Ready to join Niagara’s truly local credit union? – send us a message using this form, book an appointment online, or contact your local branch, and we’ll have an Advisor reach out to help you hit your financial goals.



PenFi Leaf IconWe TRY HARDER. We have heart. We know you do too. We choose CHANGE. It takes COURAGE to be different. Driven by PURPOSE. Having fun and feeling good about our choices. We believe the prosperity of our members and our community goes hand in hand. Together we get what we give. We are TRULY LOCAL. Remaining inclusive and accountable, with integrity and respect. Improving lives. Strengthening communities.

This is our commitment to each other.