Member Compliments and Concerns

We strive to make your experience with PenFinancial Credit Union a positive one. As a member, you’re also an owner so it’s important that you have a voice. Whether you had a fantastic experience you’d like to share, or if there’s something you feel we can do better – we’d love to hear from you. Your input helps us continually improve the products and services we offer our members.

Leave us a Compliment
File a Complaint



Leave us a Compliment

Had an experience that exceeded your expectations? Let us know about it.

Member Complaint Resolution Process

PenFinancial is committed to providing all members with an exceptional service experience. If you have experienced a problem or concern, we encourage you to contact us so that we can make it right as quickly as possible. We will also use your feedback as an opportunity to identify ways to improve the level of service we provide moving forward.