COVID-19 UPDATE
Branches are open with adjusted operations and health and safety protocols.
COVID-19 UPDATE
Branches are open with adjusted operations and health and safety protocols.
COVID-19 UPDATE
Branches are open with adjusted operations and health and safety protocols.
COVID-19 UPDATE
Branches are open with adjusted operations and health and safety protocols.
PenFinancial continues to prioritize the personal safety of our Members and our employees by closely adhering to the health and safety guidelines provided by our Government leaders. This ensures that we can provide a safe environment in which to conduct business, for all of us. We have also continued to remain available to support our Members throughout the pandemic – whether that be in person, digitally, or virtually.
We are continuing to monitor the evolving situation, and making adjustments along the way which we’ll share with you here.
As restrictions continue to ease, we have returned to regular business hours. We continue to adhere to all protocols and our Members are still required to wear masks at all locations.
In an effort to continue to support our frontline staff during the emergency stay-at-home orders, we are temporarily reducing the hours our branches are open to members as follows:
This adjustment is in no way a cost-cutting measure but rather a direct response to the alarmingly high incidence rate of COVID-19 infections in our region and provincial stay-at-home orders. We are demonstrating our leadership in our community by doing our part to support the emergency stay-at-home orders.
As employers, this means prioritizing the health and well-being of our staff by limiting their risk of exposure, combined with strict adherence to all public health protocols, which includes ensuring all staff have, and use, the required PPE.
As members, we respectfully ask you do your part by adhering to the stay-at-home orders and ask that you consider using Online Banking, Mobile App, ATMs or telephone banking for your day-to-day banking needs. You can find additional information, including how-to tips on our alternative banking channels here.
We require all visitors to our branches to wear a face covering. If you are medically-exempt, or for any reason are unable to wear a mask, you must call us prior to entering the branch and we will make alternative arrangements to support you remotely.
We appreciate this is a very trying time for everyone but we sincerely appreciate your part in keeping everyone safe.
With the stay-at-home orders announced for Ontario, we ask that you limit in-branch visits to essential business only.
Where possible we request that you limit in-branch visits for day-to-day banking transactions and encourage you to use ATMs, Online Banking or our Mobile App wherever possible. We are also always available to support you by phone or virtually.
If you must visit a branch in-person, please help us help you by:
Thank you for your understanding and cooperation.
When visiting a branch, we remind you that in accordance with by-laws passed by Niagara Region and Haldimand County, Members entering any PenFinancial branch will be required to wear a face mask or face covering. Full details of the by-laws can be found here:
To make contactless payments even more convenient, Interac Flash tap limits have increased. As a PenFi Member you can now use your debit card to make purchases of up to $250 per tap transaction to a cumulative amount of $400 without needing to re-enter your PIN. To activate this change, you simply need to complete three consecutive chip transactions. There is no time limit on completing these transactions, however they must be consecutive and not include any tap transactions in between. These can be made at an ATM or at point of sale.
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BRANCH HOURS HAVE RETURNED TO NORMALEffective Monday June 7, we have returned to normal branch hours. |
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We recommend, where possible, for Members to utilize the services available through PenFinancial online banking and our mobile app, including:
Additionally, the Ding Free ATM network is available 24/7 to complete your everyday banking.
Our goal is to remain available to service Members. To facilitate that safely, we have added extra precautions inside our operations, including:
The majority of our branches remain open to Members for essential banking services. We ask Members to refrain from visiting our branches for counter service unless absolutely necessary. If you are feeling unwell, have had contact with a confirmed or presumed case of COVID-19, or have travelled in the last 14 days, we respectfully ask that you DO NOT visit our branches.
Anyone who absolutely must attend a branch to conduct business, we ask to kindly follow guidelines outlined on the Niagara Region Public Health website, including wearing a mask or face covering, hand-washing and social distancing while waiting or being served.
We’re happy to serve you over the phone or by video conference. Appointments can be made online at penfinancial.com or by calling your branch. Almost all essential transactions during this pandemic are able to be facilitated remotely with e-signature endorsement. We will do our best to serve you remotely and will handle unique needs on a case by case basis to ensure your banking requirements are met.
Advisors will be available by appointment only and will be facilitated by phone or video conference. Appointments can be made online at penfinancial.com or by calling your branch.
With closures and cancellations, COVID-19 is likely to have a financial impact on many in our community. We want to remind you that as always, PenFinancial Credit Union is dedicated to working with members to provide flexible solutions on a case-by-case basis for managing through hardships caused by these circumstances. Please reach out to your advisor or your local branch as soon as possible so we can discuss your situation and how we can support you through these uncertain times. You can additionally find some advice for weathering the storm, and a budgeting tool we have created, on the Truly Local Advice Blog.
To support cardholders impacted by the current pandemic, PenFinancial’s MasterCard provider has launched supports to minimize burdens. Possible support includes minimum payment deferral, interest rate reductions to 10.9%, emergency credit limit increases, and an increase in contactless payment limits to $250. More details can be found at https://www.collabriafinancial.ca/about-us/
Collabria’s Travel Insurance provider, Desjardins Financial Security Life Assurance Company (DFS), is advising PenFinancial Mastercard holders to take note of the recent Government of Canada Travel Global Travel Advisory with regards to travel until further notice. Cardholders are advised to refer to the DFS website where Frequently Asked Questions (FAQs) relating to the evolving situation and card insurance coverage are continuously updated.
Your money is safe at PenFinancial and we continue to be committed to the Niagara region, and to our Members. Canada’s credit unions are widely recognized for our stability, safety and soundness. You can learn more about how your deposits are protected on the PenFinancial Deposit Insurance page, or the Financial Services Regulatory Authority of Ontario (FSRA) website.
We’re doing our best to keep information on all channels as up to dates as possible, including updating our hours of service. However, in this unprecedented time where things are changing rapidly your best source for information is this page penfinancial.com/COVID-19 and our social media channels on Facebook, Twitter and Instagram.
The most convenient way to receive payments and benefits from the Canada Revenue Agency (CRA) is through Direct Deposit. Now, you can set up your deposits right through your PenFinancial online banking.
Businesses play a massive role in our local economy and PenFinancial is doing everything we can to facilitate and ensure that our business members can continue to operate during these difficult times. Get Updates on the Program Status >
The Canada Emergency Business Account will provide a $40,000 loan:
Please refer to https://ceba-cuec.ca/ for more information about the program including eligibility requirements.
We anticipate funding to occur 4 – 6 business days following your completion of the Credit Agreement. Timelines may be delayed depending on the volume of applications received.
Please know that PenFinancial is committed to ensuring that all businesses that qualify for the CEBA program receive an opportunity to participate. We are anticipating a high volume of applications in a short period of time. Our response times may be delayed during this period. In order to expedite the process for all parties, please refer to our website and links to Government websites prior to calling or emailing our office with any questions. Thank you in advance for your patience.
