We’re here to support our Members and the community

PenFinancial continues to prioritize the personal safety of our Members and our employees by closely adhering to the health and safety guidelines provided by our Government leaders.  This ensures that we can provide a safe environment in which to conduct business, for all of us.  We have also continued to remain available to support our Members throughout the pandemic – whether that be in person, digitally, or virtually. 

We are continuing to monitor the evolving situation, and making adjustments along the way which we’ll share with you here.



Temporary adjustments to branch hours.

Effective Saturday, January 8 to January 29, 2022 we will be temporarily closing all PenFinancial branches on Saturdays in response to the rapid rise in cases of COVID-19. This will enable us to maintain our regular hours at our branches from Monday to Friday by ensuring we can maintain adequate staffing levels in order to best serve our members.

We ask that you consider using Online Banking, Mobile App, ATMs or telephone banking for your day-to-day banking needs. You can find additional information, including how-to tips on our alternative banking channels.

As a reminder, we continue to require all visitors to our branches to wear a face covering and respect social distancing, including the posted capacity limitation at each branch. If you are medically-exempt, or for any reason are unable to wear a mask, you must call us prior to entering the branch and we will make alternative arrangements to support you remotely.


Masks are mandatory in all PenFinancial Branches

When visiting a branch, we remind you that in accordance with by-laws passed by Niagara Region and Haldimand County, Members entering any PenFinancial branch will be required to wear a face mask or face covering. Full details of the by-laws can be found here:


In response to the rapid rise in COVID-19 cases, we will be temporarily closing all PenFinancial branches on Saturdays for the month of January.

As always our ATMs, online banking, mobile app and telephone banking remain available.

See our updated hours →


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