Get ready for something big Niagara Falls!

Frequently Asked Questions

• When will the new branch open?

  We are targeting for an opening date of December 2021. As with all major renovations, there are always some surprises along the way – particularly when you’re building a new branch in the middle of a pandemic. That said, we’ll be working hard to meet our target date, and if the unexpected happens, we will share updates. The Dorchester Road branch will remain open until the new Niagara Falls branch is up and running so Niagara Falls members will still have support within their community.

• What is taking you so long?

  We can appreciate you’re anxious to finally get a Niagara Falls location that provides you with a more modern and comfortable banking experience. We are too!

  Finding a location that would serve our members well and provide easy access and parking was a priority for us. We also wanted to find a location in a central area of Niagara Falls so that the new branch would be convenient for the majority of members. Finding an available storefront that we could customize to meet our needs required a thorough search, and with available real estate being limited, combined with the effects of the pandemic, this was not an easy task.

  Now that we have found the ideal location and the contracts are signed, we’re now focused on obtaining the necessary permits, working with the architects, and sourcing the building materials needed to bring our vision to life. We still have a long road ahead, but we’re committed to pushing hard to meet the December target.

• Will there be an ATM?

  Yes! While we don’t have the specifics quite yet, there will be an ATM. Once the architects work their magic and we have more details, we will provide updates here.

• What will the hours be?

  We will be offering standard hours at the new branch including Monday to Friday and Saturdays. We’ll finalize the opening hours and communicate them here and on our Contact Us page closer to launch.

• Is there free parking?

  One of the best things about this location is the parking and ease of accessing the branch. There is loads of free parking and it will be easy to enter and exit the plaza from either Dorchester Road or Morrison Street.

• Will the Dorchester Road branch remain open?

  Once the new Niagara Falls branch opens, the Dorchester Road branch will close and staff and members will be migrated to the new branch.

• What will happen to existing Dorchester road members?

  We will be working directly with affected members to move their accounts to the new Niagara Falls branch and will do everything we can to minimize any inconvenience.

• What if I don’t want to be moved to the new branch?

  No problem. We can work with you to transfer your accounts to the location most convenient for you. We will be reaching out to all existing Dorchester Road members in the coming months to provide more information.

• Will my banking information change?

  No. There will be no changes to your member number, account numbers or the transit number for the branch.

• Will I need to order new cheques or change my pre-authorized transactions?

  No. You may continue to use existing cheques and there are no changes required to any pre-authorized payments or transactions.

• Will I need to change how I login to Online Banking or the Mobile App change?

  You will continue to use your current member number and access code (PAC). Closer to the launch date we will update the branch name to reflect “Niagara Falls” in the drop-down options.

• What about my safety deposit box at Dorchester Road?

  We will work directly with impacted members to ensure a smooth transfer of safety deposit boxes to the new location.   Additional details will be shared in the coming months.

• Will small business accounts also be moved to the new Niagara Falls branch?

  Absolutely! We’ll be providing a full range of services from the new Niagara Falls branch. We’ll be in touch with the specifics of how accounts will be migrated in the coming months.